Refund policy

Effective Date: July 14, 2023

Thank you for shopping with Wholesome Holistic. We strive to provide you with high-quality products and exceptional customer service. In the event that you need to return a product or request a refund, we are here to assist you. Please review our Return and Refund Policy below.

  1. Returns

1.1 Eligibility for Returns

We accept returns within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in the same condition as when it was received.
  • Any accompanying tags, labels, or seals must still be intact and attached to the product.
  • The return must be accompanied by the original receipt or proof of purchase.

1.2 Non-Eligible Items

The following items are not eligible for return:

  • Perishable goods, such as food or beverages.
  • Personal care items, including but not limited to cosmetics, skincare products, and fragrances.
  • Gift cards.
  • Downloadable software or digital products.

1.3 Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at info@wholesome-holistic.com or call (410) 204-4020 to request a return authorization.
  • Pack the item securely in its original packaging.
  • Include a copy of the original receipt or proof of purchase.
  • Ship the package to the address provided by our customer support team.

1.4 Return Shipping Costs

Customers are responsible for covering the return shipping costs unless the return is due to our error or a defective product.

1.5 Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be reflected in your account may vary based on your payment provider's policies.

  1. Refunds

2.1 Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 30 days of delivery. We will require photographic evidence of the damage or defect, and upon verification, we will provide you with a replacement or issue a refund.

2.2 Missing Items

If you are missing an item from your order, please contact our customer support team within 30 days of delivery. We will investigate the issue and take appropriate action to resolve the matter, which may include providing a replacement or issuing a refund.

  1. Google Merchant Center Requirements

We have designed our Return and Refund Policy to meet the requirements set by Google Merchant Center. However, please note that it is your responsibility to review and ensure compliance with the latest guidelines and policies from Google. We are not liable for any issues arising from non-compliance with Google's policies.

  1. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at info@wholesome-holistic.com or call (410) 204-4020. Our customer support team will be happy to assist you.

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.